Tuesday, August 30, 2016

Engage People In Conversation and Notice How Everything Gets Better For You!

Want Better?

Do you want your business to do better? Do you want better service? Do you want to avoid being embezzled? Then engage people in conversation.

Initiate Talk, Communicate Better?

I frequently mention, the more people I talk to the more business I get. It is more than just talking as a reaction it is engaging people in conversation as an initiator. In reality I get better service because I engage people in conversation. When it comes to embezzlement, one of the primary reasons why people steal from their employer is they feel underpaid and/or underappreciated. So communicate better, Initiate Conversations With People, to get Better business and service.

Start Talking

So how do you communicate better by engaging in conversation. It starts with hello. It starts with just talking. Then stay there and figure out how to get a conversation going. People expect hello but they come to life when they realize you want to engage with them. 

Reduce the Chance of Embezzlement

To reduce the chances of embezzlement, engage your people you trust with your business to confirm that trust is mutual. Talk to them about what is going on in their lives. Talk to them about what is going on in your business and tell them the story and involve them in it. Make the story evolve as the business develops. You may need a daily story for your employees. Clearly communicate personal things and professional. Let them know what is happening on a regular basis and what you need and expect from them. Then watch their expressions and body language and respond accordingly. Ideally you want your employees, especially the ones with the keys/checks, to want to come to work for you not just for a paycheck. It is you they will be loyal to if you engage them in real conversation.

Wash, Rinse, Repeat.

Initiate Conversation With Strangers - Make It About Them

Talk to strangers by mentioning something that is going on in that moment or ask a question about the moment or what is happening in the world. Ask them what they do or are doing. Eventually they will want to know about you. It may not happen during the first conversation but eventually it will happen if you make it about them.

Wash, Rinse, Repeat

Better Service

Try this, really talk to the person serving you. Ask them questions and have fun. Make it a fun conversation for them. You will see the look in their eye light up. You will get better attention from them because they will want to talk to you. You will get better service because you raised the energy in the personal interaction. So you will get better service and maybe even things without charge.

Wash, Rinse, Repeat

By All Means Talk to Your Accountant

More then likely your Accountant isn't much of a talker and if left to him or her little conversation would take place. But, as with all other service providers if you talk to them and find things that energize them then you will get feedback from them about your opportunities that will be most valuable. But you will likely have to initiate the conversation with them.

I, The CPA Superhero, am a little different because I understand the value of conversation to my clients and to me. At times I focus on your work but then I want to know what the story is behind the numbers so I want to talk to my clients. All number crunching and no play make the CPA Superhero a dull boy and it is boring. So let's talk. 

Wash, Rinse, Repeat


Once is not enough. Make it your way. Have ongoing conversations, that means follow up and continue conversations, and the payoff will be great.

Listen and Remember

It goes without saying you have to listen well in this process for this to work for you. But go a step further and remember what people tell you and mention it later. Then you will see the energy go to a whole other level and your success too.

You will thank me later.

So, do you want better return from your investment in your business? Contact the CPA Superhero, who will be happy to talk with you.

Contact the CPA Superhero for help with your business and your life goals. I consult with or coach business owners to manage and grow their business and develop strategies. Additionally, I prepare tax returns for business owners. For over thirty years I have worked with many different successful and unsuccessful business owners and that experience has given me unique insight that you can tap into as one of my clients. So contact me today to setup an appointment to talk about your business and your life goals.

Jeff Haywood, CPA
The CPA Superhero

Business Consultant/Coach
Certified Quickbooks ProAdvisor

The above information is general information and is not all inclusive and as always in your tax situation everything "depends on facts and circumstances." So call me to talk about your specific facts and circumstances.